tc444's Privacy Policy

1 Introduction & Scope

tc444 ("we", "our", or "platform") operates a safe and reliable online casino and betting service for users in Bangladesh. This privacy policy ("policy") describes how tc444 collects, processes, stores, and protects the personal information of its registered members and website visitors ("you" or "user").

This policy applies to all services provided through the tc444.bar website. By using our platform, you consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

This policy may be updated from time to time. The date of the most recent change is shown at the top of this page, and we will notify you by email of any significant changes.

2 Information Collection

tc444 collects information in two main ways to deliver its services properly — direct collection (when you provide information yourself) and automatic collection (during your use of the platform).

2.1 Directly Collected Information

During registration and account management, we collect the following information:

• Full name (as per national ID card)
• Date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment information: bKash, Nagad, Rocket numbers and bank account details

2.2 Automatically Collected Information

When you visit our website or use our services, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Login and logout duration
• Pages visited and click patterns
• Transaction history and amounts
• Gaming activity and preference data

2.3 Information Received from Third Parties

In some cases, we may receive additional information from payment processors or identity verification service providers. This information is used only as part of our existing security and compliance processes.

3 Purpose of Using Information

tc444 uses your information only for the following legitimate purposes:

3.1 Account Management & Service Delivery

• Creating and keeping your account active
• Completing login and security verification
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Enrolling in the VIP program and providing benefits

3.2 Ensuring Security & Compliance

• Complying with Anti-Money Laundering (AML) regulations
• Preventing fraud and unauthorized access
• Verifying age to keep minors off the platform
• Enforcing responsible gaming policies

3.3 Improving Customer Service

• Providing 24/7 live chat and email support
• Resolving your issues and complaints quickly
• Monitoring and improving service quality
• Sending information about new features and games (if you have given consent)

4 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions. The website will not function properly without these cookies.
• Functionality cookies: Used to remember your language preference, display settings, and gaming preferences.
• Analytics cookies: Used to monitor website usage and improve services. These collect anonymous data.
• Security cookies: Used to detect fraud and ensure account security.

4.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Keep in mind that disabling essential cookies may limit website functionality. Cookie control options can be found in the settings menu of all major browsers.

5 Information Sharing & Disclosure

tc444 does not sell your personal information or share it with third parties for commercial purposes. Information is shared in a limited way only in the following circumstances:

5.1 Service Partners

• Payment processors: Only the necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Game software providers: The minimum information necessary to deliver the gaming experience with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
• Identity verification services: Trusted third parties for age and identity verification.

5.2 Legal Obligations

We may be required to disclose information if:

• There is a directive or legal order from a competent court
• Authorities request it as part of a financial intelligence investigation
• A government authority requires it for national security matters
• It is needed for investigating fraud or criminal activity

6 Information Security Methods

tc444 takes industry-standard technical and organizational measures to protect your information. Our security framework operates at the following levels:

6.1 Technical Security

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
• Database encryption: Stored sensitive data such as passwords and financial information is kept in encrypted form.
• Firewall & intrusion detection: Active monitoring systems to prevent unauthorized access.
• Two-factor authentication (2FA): An additional security layer when accessing your account.

6.2 Organizational Security

• Data access is strictly limited on a need-to-know basis
• Regular privacy and security training for staff
• Regular audits and reviews for security vulnerabilities
• An incident response team on standby

Please note that no data transmission over the internet is ever 100% secure. While we are committed to providing the highest level of protection, it is your responsibility to keep your account password confidential and to contact us if you notice any suspicious activity.

7 Your Rights

As a user of tc444, you have the following rights over your personal information:

7.1 Right of Access

You have the right to know what information we hold about you. You can request a copy of your information at any time by emailing [email protected].

7.2 Right to Rectification

You have the right to correct any information in your profile that is inaccurate or incomplete. This can be done through account settings or via our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that due to legal obligations, certain information — particularly financial transaction records — may be required to be retained for a specified period.

7.4 Right to Object to Processing

You may object at any time to the processing of your information for marketing or profiling purposes. Withdrawing this consent will not affect your ability to use the core service.

7.5 Right to Portability

You may request your information in a structured, readable format. We will endeavor to respond to this request within a reasonable time.

8 Data Retention Period

tc444 retains your information for as long as it is needed to provide services or to meet legal obligations.

8.1 Data for Active Accounts

Account information and gaming history are retained for the entire period your account remains active. This information is necessary to maintain service quality and security.

8.2 After Account Closure

Even after an account is closed, financial transaction records and Anti-Money Laundering related information are retained for the period required by applicable legal regulations.

8.3 Marketing Data

If you withdraw consent for marketing communications, the use of your information for that specific purpose stops immediately, although information may continue to be retained for other legal reasons.

Once the designated retention period ends, we delete your information using secure methods or anonymize it in a way that makes it no longer possible to identify you.

9 Third-Party Services

The tc444 website may integrate various third-party services such as game software and payment gateways. This policy applies only to the tc444.bar website.

9.1 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming have their own privacy policies. Information collected while playing their games is governed by their respective policies. We recommend that you read the privacy policy of the relevant provider.

9.2 Payment Services

When transacting through bKash, Nagad, Rocket, and bank transfer services, you are subject to the respective service provider's own privacy policy. tc444 is not responsible for the privacy practices of these payment channels.

9.3 Analytics Tools

We may use anonymous analytics tools to analyze the performance of our website. Information obtained from this analysis is not used to personally identify you.

10 Policy Changes & Contact

10.1 Policy Changes

tc444 may update this privacy policy from time to time to keep pace with changes in services or legal requirements. For significant changes, we will notify you by email or by posting a notice on the platform.

The updated policy will take effect from the date it is published. If you continue to use our services after the update, it will be assumed that you agree to the revised policy.

10.2 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the website
• Language Support: Both Bengali and English

We will review your request as soon as possible and take appropriate action.